Terms And Conditions
Terms & Conditions Please read these Terms & Conditions carefully before using EduEx. By accessing or using our mobile application, you acknowledge that you have read, understood, and agree to be bound by these terms. All users must accept and abide by them while using the EduEx app. EduEx reserves the right to amend these Terms & Conditions at any time without prior notice. It is the responsibility of the user to review the Terms before using the service .

Cancellation And Refund Policy — Annexure I

1. Cancellation

If a user cancels a fee payment or if the requested institutional service cannot be fulfilled, a refund may be processed. Refunds will be credited to the original payment source or an alternate bank account provided by the user. Any applicable taxes, payment gateway charges, and EduEx platform charges will be deducted. Additionally, 1% of the billed amount will be deducted as a refund processing charge. All deductions will be shown in the refund statement sent to the user.

2. Technical Issues

If EduEx is unable to facilitate a fee payment due to technical difficulties, system failures, or processing limitations, the amount (if debited) will be refunded to the original payment method. Users are advised not to perform any manual transfers to the institution until a refund confirmation ID is generated and sent via email/SMS. Refunds are typically reflected within 15 working days, depending on the bank’s processing timelines.

3. Refund Processing Time

Refunds will be initiated within 15 working days after approval. The actual time taken for the refunded amount to reflect in the user’s account depends on the bank’s processing schedule.

4. User Responsibility

Users are responsible for ensuring accuracy of account, student, and institutional details. If a user allows another person to access or use their account, the account holder is responsible for all resulting actions.

5. Liability

To the maximum extent permitted by law, EduEx is not liable for:

• Service delays
• Data loss
• Institutional decisions
• System interruptions
• Indirect or consequential damages

Usage of EduEx services is at the user’s discretion and responsibility .

Application Functionality

EduEx is a mobile app that enables users to:

• Make secure educational fee payments
• View transaction history and payment receipts

Users can refer to the FAQ within the app for guidance.

User Understands And Acknowledges

That upon placing an Order You are entering into a legally binding and enforceable contract with the Seller to purchase the Products and /or services from the Seller using the payment facility, and You shall pay the price as listed on the Website through any such instrument as provided used for the payment, to the Seller using payment facility.

• Submitting a fee payment confirms authorization of the transaction to the institution.
• Refund claims must be raised within the stipulated timeline. Late claims may not be eligible .
• No refund is applicable once the institution confirms the payment unless the institution authorizes it.
• EduEx strives to provide a secure system but cannot guarantee immunity from hacking, technical errors, or security breaches.
• User information is not shared with third parties except where necessary for fraud prevention, institutional reconciliation, or legal compliance.
• Users accept all risks associated with transactions through the app .

Restrictions

The platform is available only to individuals aged 13 years or older. Users under the legal age of majority must use the app with parental or institutional supervision.

Account Security

During registration, users must create:

• Login ID
• Password
• Verification credentials

Users are responsible for maintaining account confidentiality and notifying EduEx of unauthorized access. EduEx may suspend, restrict, or terminate accounts that violate these rules.

Communications With Us

Users may contact EduEx for support or feedback. Suggestions or submitted content may be used to improve the app without compensation unless legally required

Account Info

Users must provide accurate personal and payment details for fee processing. Users may not use payment instruments not lawfully owned by them. EduEx is not responsible for incorrect or fraudulent information provided by the user.

Mastery Billing

EduEx reserves the right to refuse or limit processing of any payment. The platform may cancel or modify transactions that appear fraudulent, abusive, or inconsistent with intended use. Notifications will be sent to the user via registered contact information.

Use License

Users are granted a temporary, personal, non-transferable license to use the EduEx app for educational fee payments. Users may not:

• Modify or copy app materials
• Use the app for commercial purposes
• Reverse-engineer the app
• Remove copyright or proprietary notices
• Transfer or replicate the app

Privacy & Data Protection

User data is handled securely and in accordance with applicable laws. EduEx will not sell user information and will only share data for:

• Fraud verification
• Institutional reconciliation
• Legal compliance

Suspension & Termination

EduEx may suspend or terminate accounts without notice for policy violations, fraudulent activity, or misuse. Users remain responsible for all activity under their account prior to suspension.

Governing Law

These Terms are governed by the laws of India. Any disputes shall fall under the jurisdiction of the relevant courts in India.

Support

For any queries or assistance, users may contact:

support@eduex.org