Terms And Conditions

These Terms & Conditions constitute a legally binding agreement between the user and CODEX PRIME TECHNOLOGIES PRIVATE LIMITED, having its registered office at 9-41/6C, Kuzhithurai, Marthandam, Kanniyakumari, Tamil Nadu - 629163, India and govern the use of the EduEx mobile application and its associated services.

Please read these Terms & Conditions carefully before using EduEx. By accessing or using our mobile application, you acknowledge that you have read, understood, and agree to be bound by these terms. All users must accept and abide by them while using the EduEx app.

EduEx reserves the right to amend these Terms & Conditions at any time without prior notice. It is the responsibility of the user to review the Terms before using the service.

Cancellation and Refund Policy — Annexure I

Cancellation

If a user cancels a fee payment or if the requested course, training program, or learning service cannot be fulfilled, a refund may be processed. Refunds will be credited to the original payment source or an alternate bank account provided by the user. Any applicable taxes, payment gateway charges, and EduEx platform charges will be deducted. Additionally, 1% of the billed amount will be deducted as a refund processing charge. All deductions will be shown in the refund statement sent to the user.

Technical Issues

If EduEx is unable to facilitate a fee payment due to technical difficulties, system failures, or processing limitations, the amount (if debited) will be refunded to the original payment method. Users are advised not to perform any manual transfers until a refund confirmation ID is generated and sent via email/SMS. Refunds are typically reflected within 10 working days, depending on the bank’s processing timelines.

Refund Processing Timelines

The refund amount will be credited to the original payment method within 10 working days. The actual time taken for the refunded amount to reflect in the user’s account depends on the bank’s processing schedule.

User Responsibility

Users are responsible for ensuring accuracy of account, student, and course or training-related details. If a user allows another person to access or use their account, the account holder is responsible for all resulting actions.

Liability

To the maximum extent permitted by law, EduEx is not liable for:

• Service delays
• Data loss
• System interruptions
• Indirect or consequential damages

Usage of EduEx services is at the user’s discretion and responsibility.

Application Functionality

EduEx is a mobile app that enables users to:

• Make secure payments for courses, training programs, and learning services
• View transaction history and payment receipts

Users can refer to the FAQ within the app for guidance.

User Understands and Acknowledges

• Submitting a fee payment confirms authorization of the transaction for the selected EduEx course or training service
• Refund claims must be raised within the stipulated timeline; late claims may not be eligible/li>
• Users are responsible for providing accurate details when making payments
• EduEx strives to provide a secure system but cannot guarantee immunity from hacking, technical errors, or security breaches
• User information is not shared with third parties except where necessary for fraud prevention or legal compliance
• Users accept all risks associated with transactions through the app.

Restrictions

The platform is available only to individuals aged 13 years or older. Users under the legal age of majority must use the app with parental supervision.

Account Security

During registration, users must create:

• Login ID
• Password
• Verification credentials

Users are responsible for maintaining account confidentiality and notifying EduEx of unauthorized access. EduEx may suspend, restrict, or terminate accounts that violate these rules.

Communications With Us

Users may contact EduEx for support or feedback. Suggestions or submitted content may be used to improve the app without compensation unless legally required.

Account Info

Users must provide accurate personal and payment details for fee processing. Users may not use payment instruments not lawfully owned by them. EduEx is not responsible for incorrect or fraudulent information provided by the user.

Mastery Billing

EduEx reserves the right to refuse or limit processing of any payment. The platform may cancel or modify transactions that appear fraudulent, abusive, or inconsistent with intended use. Notifications will be sent to the user via registered contact information.

Use License

Users are granted a temporary, personal, non-transferable license to use the EduEx app for educational course and training payments. Users may not:

• Modify or copy app materials
• Use the app for commercial purposes
• Reverse-engineer the app
• Remove copyright or proprietary notices
• Transfer or replicate the app

Privacy & Data Protection

User data is handled securely and in accordance with applicable laws. EduEx will not sell user information and will only share data for:

• Fraud verification
• Legal compliance

Suspension & Termination

EduEx may suspend or terminate accounts without notice for policy violations, fraudulent activity, or misuse. Users remain responsible for all activity under their account prior to suspension.

Governing Law

These Terms are governed by the laws of India. Any disputes shall fall under the jurisdiction of the relevant courts in India.

Support

For any queries or assistance, users may contact: support@eduex.org or +919790435397